Customer Service Call Center

Cheektowaga, NY

Industry: Office/Administrative Pay Rate: $13.00 per hr.

CUSTOMER SERVICE

Our client, an E-commerce leader has immediate openings for experienced Customer Care Representatives to join this growing organization! This organization is known for delivering an exceptional customer experience at every turn; from first website look to pre-purchase to post-purchase.

RESPONSIBILITIES:

  • ~ Process all incoming orders and inquiries via website, live chat, telephone, mail, facsimile, direct order entry and electronic data interchange systems.
  • ~ Adhere to established service quality standards.
  • ~ Respond quickly and professionally to all customer inquiries.
  • ~ Assess individual customer requirement and direct activities to appropriate departments.
  • ~ Utilize sales aids to provide accurate information to customers to include interpreting promotions, email blasts, social media, etc.
  • ~ Create new product descriptions to be listed in upcoming catalogues.

THE IDEAL CANDIDATE:

  • * Possesses excellent communication skills with both internal and external customers.
  • * Demonstrated effective problem solving as well as the ability to manage confidential and proprietary information.
  • * Demonstrated ability to ensure customer satisfaction and create repeat business opportunities.
  • * Demonstrated ability to manage multiple tasks with effective organization skills.
  • * Must be self-motivated and enthusiastic with a positive attitude and strong desire to perform as a team player!
  • * Working knowledge and experience with Microsoft Word, Excel and PowerPoint.
  • * Ability to work four 10 hour days 8:15am - 6:45pm.
  • * Requires a minimum of 2-3 Years of related customer service experience. E-commerce experience preferred.

If you are looking to move ahead in your career by joining an organization that encourages both personal and professional growth among its' employees, this may be the perfect opportunity for you!

Durham, Inc. provides professionals exceptional opportunities to connect with great employers in Western New York and metro Atlanta. We specialize in office, medical office, light industrial and professional staffing. Benefit from our 50 years of service excellence, constant innovation and friendly, expert staff.


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