Customer Service Office

Lancaster, NY 14086

Industry: Office/Administrative Pay Rate: $16.00 - $18.00 per hr.

Customer Service Job Description:

Essential Duties:

Develop trusting relationships with customers via routine communications including, but not limited to: phone, e-mail, Internet, sharing product information and other trade related literature 

Participate in the support of new product development opportunities as liaison with customer 

Monitor program management timeline, adhere to due dates and facilitate delivery to sales and the customer 

Work with sales and forecasting to provide input to forecast from customer for new product launches and phase out of obsolete or discontinued products 

Work with sales and forecasting to provide inputs to forecast related to immediate customer demand for existing business. Provide trends and patterns to forecasting that may affect material/production requirements 

Perform customer account maintenance and file management as needed 

Assist Quality team in coordinating all customer discrepancy issues 

Skills Required:

Word-processing, spreadsheet and database application software: working knowledge of MS Word, Excel, PowerPoint, Outlook & Windows 

Knowledge of and compliance to IATF 16949 and ISO 140001 preferred 

Ability to handle urgent customer situations 

Ability to work independently without supervision 

Ability to prioritize and make proper decisions on major shipments and expedites 

Detail oriented with excellent communication skills (interpersonal and business writing skills) 

Required Education & Experience:

Associates degree in business or related field 

3 years‘ experience in account management role in a manufacturing environment 

Automotive experience is strongly preferred 


Please forward your resume today or call for immediate consideration!


Durham Staffing

(716) 684-6680

Durham, Inc. provides professionals exceptional opportunities to connect with great employers in Western New York and metro Atlanta. We specialize in office, medical office, light industrial and professional staffing. Benefit from our 50 years of service excellence, constant innovation and friendly, expert staff.

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